Return/Refund Policy

POLICY RETURN DEADLINE:

Our return policy lasts 30 days after your order is delivered. To qualify for a return, the item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.

Please email support@theespressopros.com before returning anything. Do not send your purchase directly to the manufacturer.

Items showing signs of use, damage not caused by us, missing parts, or returns requested more than 30 days after delivery may not qualify for a full refund.

 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.

  

RETURNS (IF APPLICABLE):

Once your return is received and inspected, we will email you with the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 10 business days.  

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you have not received an approved refund, first check your bank account and contact your bank or card provider. If more than 15 business days have passed since approval, email support@theespressopros.com.   

EXCHANGES (IF APPLICABLE):

We replace items that arrive damaged, defective, or incorrect. Email support@theespressopros.com with your name, order number, and clear photos of the problem.

We aim to respond to emails within 24 hours.

 

We make sure to answer all emails within a 24 hour timeframe.

  

SHIPPING:

Email support@theespressopros.com for return instructions before sending anything. Customers are responsible for ordinary return-shipping costs. If an item arrived damaged, defective, or incorrect, we will cover the approved return-shipping cost. Original shipping charges are nonrefundable.